Who can use the Clothes Bank?
We do not require referrals for people who can provide ID to show that they are in one of the following categories:
- Asylum seekers
- Individuals who have been given refugee status or Humanitarian protection within the last 12 months.
All other customers will need a professional referral from family /council services or from a charitable organisation. We will consider circumstances where clients are vulnerable, in desperate need or in an emergency/crisis situation.
If you wish to make a referral on behalf of someone please complete our referral form Clothes Bank KC referral form We do not accept self-referrals.
Opening Times
We are open every week:
New Customers only: Wednesday 11am-1pm
Other Customers: Monday 10am-12, Friday 2-4pm
We are closed on Bank Holidays.
We will be closed from 23rd December for Christmas holidays and will reopen on Monday 12th January 2026.
What Can I get?
You will be able to get clothes and shoes for adults and children as well as toys, books and some household items. First time customers who attend our Wednesday session can get new underwear and socks.
We cannot guarantee that we will have specific items and we cannot reserve stock for customers. We get regular donations so come and look again if you don’t find what you need during your visit.
Please note that we have a very limited supply of coats. You can find our coat distribution guidelines here: Coats
How often can i visit?
You can re-visit on our Monday and Friday sessions and you are free to take the clothes that you need. Please be considerate so that we have enough stock for all our customers. We may need to put restrictions in place if we are running low on items. If required, we may restrict those customers who take an excessive amount of items .
Backpacks and Suitcases
Backpacks and suitcases are always in huge demand. If you need a backpack or suitcase ask us and we can see if one is available. We only give suitcases to people with an eviction notice. If we don’t have one try the ‘Free Stuff’ sites on our Other Help page.
Where Is IT?
The clothes bank is in the lobby of the Kensington Town Hall Car Park exit (Hornton Street side). This is a map link: Clothes Bank location
The car park lobby is entered by a walkway at the junction of Hornton Street and Phillimore Walk as indicated by the red arrow on the picture below.
Clothes Bank KC 
